FAQ

Telephone: (852) 3488 7345

Email: info@partydrinks.hk

 

Q&A

 

Is it possible to ship / deliver outside Hong Kong area? 
We are delighted to receive orders from overseas customers but we do not ship internationally. We deliver goods to Hong Kong only

 

How long will my order take?
Most orders take between 48 - 72 Hours (2 - 3 Days). If we have an item in stock and the order is placed before 12pm then it maybe possible to proceed your order for delivery the next working day. However, because of our extensive catalogue we do not hold stock of every item, there maybe a short wait on some items whilst we obtain them for you. If you require an order urgently then please phone (852) 34887345 and we will advise you of availability.

 

How do I place an order?
You can place an order via our website www.partydrink.hk. Place the items you require by pressing add to cart and choosing the amount you require then click update cart, then proceed to check out where you need to register (this is the second option register). You will then be asked to put in your address details and proceed to the checkout. Of course if you would prefer we can take your order over the phone (852) 34887345.

 

Is there a minimum order quantity?
No! You can order from one bottle up to multiple cases, but free delivery only apply to orders with a total amount of $600 or up. For more information regarding delivery, please refer to our Delivery  Policy.

 

Can I send an item as a gift?
Yes, but our gift wrapping services only limited to party packs and not single bottle. Party pack gift wrap are presented in red wrapping paper and golden ribbon ties. There will also be a gift tag for writing your personal message. Gift wrapping services has an additional $50 charge.

 

Why do I have to register? 
Registration takes only a minute and you can start ordering straight away. Registering your details allows us to deal with your current and future orders more efficiently and allows us to improve our service to you. You can also place future orders more quickly.

 

I have forgotten my password! 
Simply click on the "login" or "create an account" on the homepage , then scroll down to the ‘forgotten password?’ under the "password" insert box. You can also simply click here and type in your registered email address to retrieve your password.

 

Why do I have to enter my credit card details every time I order? 
For security reasons, we currently require customers to enter their card details each time they order as card details are not stored on our system. 

 

My order status says 3D Secure, what does this mean?
If your order status is reading 3D Secure then your order has not been placed and no money has been taken because your bank/card provider was unable to obtain authentication for the transaction. So no goods will be dispatched.

In June 2007 it was made cumpulsory for us to add Verified by Visa and Mastercard Securecode functionality to our website. This is a fraud prevention tool brought out in conjuction with the banks and card providers. You should have been informed by your bank of this scheme and also invited to create a password which will allow you to authenticate any transactions placed online. If you have a Visa or Mastercard you will be asked by your card provider to authenticate the transaction by entering your password.

 

Why is my order status 3D Secure?
The status of your order will read 3D Secure if you have failed to enter your Verifed by Visa or Mastercard Securecode password when prompted.

 

I am having problems using the website. Can I place an order by telephone?
You can place your order by telephone on (852) 34887345. We advise against placing an order by email as this is not a secure way of sending your details.

 

An error message was displayed when placing my order – have you received it? 
Please contact us to check that we have received your order. 

 

Can I pay by cheque?
Unfortnately no, we do not accept cheque payment.

 

How do I know my order has been received and is being processed? 
After placing your order, click on your name (Beside the logout button) and view your order history to see your current status. We will also send an automatic confirmation of receipt of your order by email.

 

Can you send me a printed copy of your catalogue? 
We do not supply printed copies of the catalogue. This is because we strive to offer our customers the best choice of products and the most competitive prices which is only possible by constantly updating our online range.

 

I’m organising an event, can you help with the alcohol?!
Please contact us by email or telephone and we will be happy to discuss your requirements.

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